Once you have successfully placed your order, you’ll receive an order confirmation by email with a follow-up call from the sales team within 2-3 days to confirm your order and delivery date. Please ensure you leave a correct contact number for our sales team to contact you, if we fail to reach you on a contact number you’ve provided, your order will be placed on hold until we hear from you. We only to deliver to UK Mainland.
Standard Free Delivery is within 3-5 working days within 120 miles of our postcode WV14 7HZ, any orders placed outside this postcode will take slightly longer. Areas covered within 2-5 working days are: London, East Midlands, West Midlands, South Wales, Manchester, Yorkshire, and surrounding postcodes. Orders will only be dispatched once the order has been confirmed with the customer and the delivery date / approximate time has been given.
Safe Delivery All orders are delivered to the front of the building via our free standard kerbside delivery. If you live in a flat, it will be delivered to the communal entrance of the building. Couriers may deliver to the hallway at their own discretion.
Missed Delivery All customers are contacted regarding the delivery date/ time frame. Once the delivery is confirmed and booked in, the driver will contact you prior to delivery and if the delivery is missed, you are liable for the courier charge for the following booking.
Delivery Professionals Our friendly delivery drivers adhere to strict health and safety standards, to ensure your order is delivered in an efficient and professional manner. This ensures minimum damage that can be caused by mainstream couriers due to changing hands too many times.
Refusal of Delivery If you refuse to accept a delivery on the day without approval from us, a charge of £62 will be liable to be paid. The amount will be debited from any refunds due paid by card or any other means.
Warranty
Garden Furniture The colour of wooden furniture is affected eventually by UV rays and is not covered by our guarantee. Therefore, you the customer are responsible to maintain and treat the equipment.
Please note that shaking (small cracks) in wood outdoor furniture is normal and is not a structural fault.
All other products e.g., Cushions are guaranteed for 2 years against any structural fault. This excludes colour change.
All our guarantees do not cover any of our garden products used in a contract environment (non-domestic), i.e., in hotels, bars, hostelries, inns, taverns, restaurants, holiday lets, rented accommodation, campsites etc.
After 28 days from purchase, it is the responsibility (this includes both cost and effort) of the customer to return and collect any goods to the address below in the event of a guarantee claim. In the event of any claim, the customer must provide proof of purchase in the form of the original sales invoice or the payment method.
Bed Divans Unit 7, Stag Industrial Estate, Bilston, WV14 7HZ.
Our guarantees are only applicable to private individuals who purchased goods for domestic use. Where the goods are used other than for domestic purposes, including without limitation, communal use and/or commercial use, our guarantees will not apply. Our guarantees shall not apply to persons acquiring goods second hand or at auction.
Our 2-year structural guarantee does not cover the normal wear and tear of furniture or any damages that arise due to misuse, negligence, or incorrect assembly.
Beds / Mattresses You will receive a full 1 Year Exchange Guarantee with a full bed set (like for like).
Bed bases or mattresses purchased separately come with a 30-day exchange warranty.
Refunds, Returns and Exchanges
Changing your order You can make any changes within 48 hours of placing your order, such as colour, bed size and quantity.
Cancelling your order if you wish to cancel your order please either call or email us and we can get this done for you.
To complete your return, we require proof of purchase. This could be an order confirmation or invoice. Refunds take 5-7 working days to the original method of payment, depending on your bank.
Returns after delivery
You can return your order within 14 days after delivery.
Items can be returned at your own cost or we can arrange for collection with one of our drivers. The collection is subject to a courier charge of £62 if the item is unused, in its original condition and in its original packaging.
Please ensure you use a tracking service if you are returning items at your own cost so we can safely receive your returned item. The item must clearly contain your name, order number and full address so that we can process your return.
All returns must be approved by DBZKHAN LTD before any return is processed. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. You will then receive an email notifying you of the approval or rejection of your refund.
What if my item doesn’t fit? It is your responsibility to make sure you carefully check the measurements before placing your order. If the item has been delivered and does not fit, you are liable for returning the item back or arranging collection subject to a courier charge of £62 in its original condition and in its original packaging, for a refund to be processed.
Faulty products Our products are handled with care and usually arrive in good condition. If your item is faulty this must be reported withing 24-48 hours of receiving your delivery.
Reported faults will result in a dispute claim which require photographic evidence for our friendly after sales team to resolve the issue.
Refunds
If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 working days depending on your bank
We want you to be satisfied with your purchase. If you aren’t, we’d like to help. Please contact us on [email protected] or via our live chat service.
Exchanges
If for any reason you are not satisfied with your bed purchase in regard to manufacturing purposes, then we are more than happy to offer an exchange.
Klarna Payment Privacy Policy
If you wish to use Klarna’s payment methods to pay for your goods, then your personal data will be passed on to Klarna. This is for Klarna to assess your individual eligibility and criteria subject to a credit check. This process enables Klarna to establish what would be a suitable payment method to suit your individual needs. Therefore, please be aware, this is all subject to your personal data transferred to Klarna in line with Klarna’s own privacy notice.
Helen Harris (verified owner) –
Given the best star rating as they deserve it. Easy to order, came swiftly and delivered by a friendly chap. Easy to assemble and so pleased with it. Bought the cream chenille version as I prefer colour and NOT grey!!
Mel Hardy (verified owner) –
Excellent quality bed for the price, kept informed of delivery and all items placed in the required room so I could build straight away.
Sue Baigent (verified owner) –
Great bed for the price. Excellent efficient and friendly company. Great quick delivery. What’s not to love ❤️
Hilda Hine (verified owner) –
Very happy with the bed. It is very comfortable and attractive with sides covered in crushed velvet.
Would definitely use them again.
Hilda Hine (verified owner) –
I am very happy with the bed I bought from beds divans.
It is very comfortable and, attractive with sides covered with crushed velvet.
I would definitely use them again.
Sandra Hart (verified owner) –
Ordered on Wednesday arrived Friday, fast and very polite top notch service.
Gary Warhurst (verified owner) –
Ordered on Sunday evening, arrived Friday lunchtime as I asked for a Friday delivery, the bed itself comes well packaged and is easy enough to put together, so far so good ?
Angela (verified owner) –
My children love their new beds. Good price and style and the drawers are a good size too
Melissa Doherty (verified owner) –
Absolutely 10 star rating, came quick, easy to assemble and the quality is outstanding for the price.
Leon (verified owner) –
Brilliant service from start to finish. Made the whole process hassle free. Really pleased with the bed which was delivered exactly when promised. Highly recommend these guys.
Graham Hepburn (verified owner) –
Wonderful products and a wonderful service.
Was continually informed of delivery instructions and times and product delivered as informed.
7 days from order to delivery.
Mike (verified owner) –
Six star service. Good to deal with a Company that doesn’t need 10 weeks to bui;d a bed.
C.Gray –
Ordered double bed and mattress, delivered on time.
Excellent quality for money, would definitely use again.
Mike (verified owner) –
It;s great to find a Company that does what it says. Superb speedy service and a good product . Many Thanks
Barbara Efde (verified owner) –
Only just received my beds, what I can see through the wrapping they are well made and they look good, but they are standing in the hall way as I have to wait for some one to come help me get them in the upstairs bedroom.
I am happy with what I see and impressed with service I received.
Sarah White (verified owner) –
Good value. Well made. Quick delivery.
Feui T (verified owner) –
Ordered the grey suede double bed with 2 drawers (up to 15kgs) and headboard. Delivered within 3 days. Driver was persistent with delivery especially when our postcode couldn’t be found on SAT NAV, due to moving into a new build. Love the bed so far. Easy to assemble. Will definitely order again.
Jean henniker (verified owner) –
Excellent customer service, really good product first time I’ve used them but will definitely will again, really pleased
Beverley Scarlett (verified owner) –
Ordered the bed for my daughter. Delivered this morning by 2 lovely young gentlemen. Very polite. And patient as my grandson is autistic. Would recommend you anytime
Mr M Manco (verified owner) –
After comparing several companies for a single divan base with 2 drawers, I decided to place an order with bedsdivan. I was rather surprised to see how cheap they are to other web-sites and decided to commit after reading the positive reviews. My order was acknowledgesd straight away with an email receipt, then a day or two later I received a text to confirm the delivery date and slot. The driver contacted me shortly before the delivery time. All in all, a great company to deal with and good customer service. I will not hesitate in using them again. Also, great value for money.
Jacqueline (verified owner) –
Lovely bed with drawers and large headboard well pleased with it nice peaple and driver very polite would recommend
Mrs Quick (verified owner) –
Delighted with my purchase. I bought the Grey linen Double divan with 2 drawers a mattress and a headboard. The price was lower than I could find anywhere else and delivery was completely free. I ordered online on Tuesday evening and delivery was on Friday morning. Communication about delivery was excellent and it arrived as expected. The quality of the bed is outstanding. I would highly recommend this company and products.
Grace (verified owner) –
Quality is excellent, well made and sturdy.
Great customer service, was kept informed through the whole process.
Very happy with purchase – grey linen double bed base with 2 drawers, lovely design and colour ?
Calvin Dolan (verified owner) –
I ordered the grey linen single divan base with storage
Quality is excellent and well made and sturdy and the price was very competetive
Delivery took only 3 days absolutely fantastic and I was kept informed throughout the whole process the driver was very courteous and I will definitely be purchasing again and would recommend this company to anybody
Jason English (verified owner) –
Customer service was absolutely amazing from start to finish.
I very highly recommend these guys.
Beds very sturdy and easy to assemble.
Michael (verified owner) –
I’m always a bit nervous ordering products online from suppliers I’ve not previously used. However, WOW what a great service from ordering to delivery. Divan and headboard are fantastic….. and at a great price. Will definitely be buying from this company again.
Louise (verified owner) –
Very happy with my bed! I was kept up to date with delivery status and the delivery agent was very polite and helpful. The black crushed velvet is so nice and the headboard can be fitted to either side which was a relief since we thought the drawers might have been on the wrong size. Thanks so much! 10/10
Xiaopingwang (verified owner) –
Great bed very happy with the purchase.
Ray Stringer (verified owner) –
Ray. Ordered full king size bed set, it arrived when I ask for it to be delivered, driver & is operative went out of there way to help, thank you guys. Overall experience was 100% positive. Thank you BedsDivans & delivery service. Ray.
CD (verified owner) –
Fantastic looking bed, great quality and very good customer care! Happy to recommend!
Dave Chatham (verified owner) –
Good bed. Exactly what we expected. Great prompt delivery.
Nour –
Very good value for money
Sophie (verified owner) –
The bed is really great and the delivery was prompt. No issues with this transaction. Would recommend.
Julie (verified owner) –
Great price, bed lovely. Delivery on time. Excellent overall service! Would highly recommend.
Dawn –
Wonderful service, the girl on the phone was so lovely, delivery was quick and half an hour earlier than expected, everything went smoothly from order to delivery, would order from here again.
Theia Fitzgerald (verified owner) –
Where did you get that delivery driver?? You must have reared him from birth ? Ha! Polite , Efficient !! It was creepy ? wonderful even getting awoken at 6am wasn’t a problem he was great !!! If only every delivery person was as delightful..
Ziggy (verified owner) –
Had my bed delivered today. Excellent value for money.. super quick delivery. Good quality and lovely thick orthopaedic mattress.
Sharon –
I’m so impressed with this. The mattress is amazingly comfy for the little I paid and so thick
The headboard looks such high quality.
Delivery was fast
Very impressed will definitely use you again
Susie H –
Best prices ever https://bit.ly/3hcebl1
Jill divers –
Very good service! Ordered monday night, phone call tuesday to say it would be here early wednesday. It arrived on time and is a lovely divan. I am very impressed. Well done bedsdivans!
Paul (verified owner) –
Ordered at 7pm on a Monday delivered at 7.15 Wednesday morning Excellent well made bed at a decent price .Will definitely shop here next time I need a bed.Friendly and helpful delivery service too
Robert (verified owner) –
Fast deliver kept updated
ali.tudge (verified owner) –
Ordered during lock down and was a little worried as I didn’t hear anything for about 10 days, however did receive a call with an apology for delay in contact due to current situation. Bed was received 2 days later. Excellent value for money, love the bed, very good quality. Will definitely use company again and recommend. Thank you
Jacob –
Great communication by email and the grey divan bed I bought was great and the mattress is so comfortable. Highly recommended!!
Charlotte (verified owner) –
Brilliant bed! I’m always abit worried to order without seeing but so glad I did! Very sturdy, good quality and we went for the cheapest mattress (only a spare bed) and it’s very comfy! Speedy delivery too. Thanks so much!
Abb Tyson –
arrived today I had a bit of trepidation because of some of the negative comments, but really I had no need to. The grey divan bed is very good quality for the price and very easy to assemble. Everything arrived in perfect condition with no breakage or items missing.
Charlie –
Very nice bed. Would have given it a 5 star rating, Great quality though and looks amazing.
Amy J –
Absolutely great buy, was pleasantly surprised when we put it all together. It’s a great height as well. Would defo recommend this grey divan bed.
girish –
Nice Product