Payment to be made upon delivery. Order status changed from Pending payment to Processing.
Standard Free Delivery is within 3-5 working days within 120 miles of our post code WV14 7HZ, any orders placed outside this postcode will take slightly longer. Areas covered within 2-5 working days are: London, East Midlands, West Midlands, South Wales, Manchester, Yorkshire, and surrounding postcodes.
Orders will only be dispatched once the order has been confirmed with the customer and the delivery date / approximate time has been given.
All orders are delivered to the front of the building via our free standard kerbside delivery. If you live in a flat, it will be delivered to the communal entrance of the building. Couriers may deliver to the hallway at their own discretion.
All customers are contacted regarding delivery date/ time frame. Once the delivery is confirmed and booked in, the driver will contact you prior to delivery and if the delivery is missed, you are liable for the courier charge for the following booking.
Our friendly delivery drivers adhere to strict health and safety standards, to ensure your order is delivered in an efficient and professional manner. This ensures minimum damage that can be caused by mainstream couriers due to changing hands too many times.
The colour of wooden furniture is affected eventually by UV rays and is not covered by our guarantee. Therefore, you the customer are responsible to maintain and treat the equipment.
Please note that shaking (small cracks) in wood outdoor furniture is normal and is not a structural fault.
All other products e.g., Cushions are guaranteed for 2 years against any structural fault. This excludes colour change.
All our guarantees do not cover any of our garden products used in a contract environment (non-domestic), i.e., in hotels, bars, hostelries, inns, taverns, restaurants, holiday lets, rented accommodation, campsites etc.
After 28 days from purchase, it is the responsibility (this includes both cost and effort) of the customer to return and collect any goods to the address below the in the event of a guarantee claim. In the event of any claim the customer must provide proof of purchase in the form of the original sales invoice or the payment method.
Stag Industrial Estate,
Our guarantees are only applicable to private individuals who purchased goods for domestic use. Where the goods are used other than for domestic purposes, including without limitation, communal use and/or commercial use, our guarantees will not apply. Our guarantees shall not apply to persons acquiring goods second hand or at auction.
Our 2-year structural guarantee does not cover the normal wear and tear of furniture or any damages that arise due to misuse, negligence, or incorrect assembly.
Beds / Mattresses
You will receive a full 1 Year Exchange Guarantee with full bed set (like for like).
Bed bases or mattresses purchased separately come with a 30-day exchange warranty.
Refunds, Returns and Exchanges
DUE TO COVID-19 WE CANNOT ACCEPT ANY RETURNS OF ITEMS BEING OPENED OR USED.
Changing your order
You can make any changes within 48 hours of placing your order, such as colour, bed size and quantity.
Cancelling your order
Once an order has been placed, you agree to our terms and conditions of the item being made to your specification. Cancellations after 48 hours of placing your order will incur an administration fee. Please find the fees below:
To complete your return, we require a proof of purchase. This could be an order confirmation or invoice. Refunds take 5-7 working days to the original method of payment, depending on your bank.
Returns after delivery
You can return your order within 14 days after delivery.
Items can be returned at your own cost or we can arrange for collection with one of our drivers. Collection is subject to a courier charge of £62 if the item is unused, in its original condition and in its original packaging.
Please ensure you use a tracking service if you are returning items at your own cost so we can safely receive your returned item. The item must clearly contain your name, order number and full address so that we can process your return.
All returns must be approved by DBZKHAN LTD before any return is processed. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. You will then receive an email notifying you of the approval or rejection of your refund.
What if my item doesn’t fit?
It is your responsibility to make sure you carefully check the measurements before placing your order. If the item has been delivered and does not fit, you are liable for returning the item back or arranging collection subject to a courier charge of £62 in its original condition and in its original packaging, for a refund to be processed.
Our products are handled with care and usually arrive in good condition. If your item is faulty this must be reported withing 24-48 hours of receiving your delivery.
Reported faults will result in a dispute claim which require photographic evidence for our friendly after sales team to resolve the issue.
If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 working days depending on your bank
We want you to be satisfied with your purchase. If you aren’t, we’d like to help. Please contact us on [email protected] or via our live chat service.
If for any reason you are not satisfied with your bed purchase in regard to manufacturing purposes, then we are more than happy to offer an exchange.