Top 10 Most Common Mattress Complaints (2022)

Most Common Mattress Complaints

According to data from the 2022 UK Mattress Census, 43% of the British public report having an uncomfortable mattress due to inadequate springs and loud squeaking noises. The census also relieved that 20% of Brits reported that they constantly wake up with back aches and pains due to the poor quality of their mattress. 

In light of these alarming statistics, the team at Beds Divans undertook research to identify which mattress complaints were most prevalent. To determine the most common complaints about mattresses, Beds Divans analysed keyword data from Reddit forums relating to mattresses. Our analysis focused on keywords concerning mattress complaints such as “mattress too firm ” and “poor mattress ventilation” and various other keyword phrases.  Overall, a total of 1,564 posts were analysed within the study.

The Results

Mattress Complaints Results

The findings from our study indicate that back pain accounts for 28.6% of all complaints about mattresses. Complaints about mattresses being too firm follow closely behind, with over 243 complaints.

At Bed Divans, we’re passionate about providing high-quality and affordable beds and mattresses to all our customers across the UK. One common question our customers frequently ask us is how often we should replace our mattresses. Neil Wright, sleep expert at Beds Divans, explains how to know when to replace your mattress to improve the quality of your sleep:

“The average mattress lasts between seven and 10 years, so if it has been over 10 years since you purchased your current mattress, it’s probably time to replace it.

To know if it’s time to replace your mattress, look for the following signs:

Your Mattress Is Sagging – Sagging can occur when the coils in a mattress start to weaken or the memory foam begins to lose its shape. If you get up and your mattress does not quickly return to its normal, flat appearance, it might be time to consider a new mattress.

This can be uncomfortable to lay on and might affect the quality of your sleep.

You Have A Noisy Mattress – Squeaking sounds might be a sign that your mattress should be replaced. This mostly applies to mattresses that have coils, as the coils begin to age and may not be quite as supportive as before.

Your Mattress Has A Bad Smell – This can happen over time as mould, and fungi build up in the mattress 

You Wake Up In Pain – If you wake up with joint and muscle pain then this could be a sign that your mattress is not as comfortable or supportive as it used to be. You might experience pain on your neck, shoulders, or hips because your mattress is not relieving pressure on those areas. You could also feel lower back pain because you’re not being supported properly.

You Can’t Get Comfortable – Having trouble getting comfortable or staying comfortable while you sleep can be another sign that you need a new mattress as tossing and turning may mean your mattress has lost its comfort and support. 

How Can You Make Your Mattress Last Longer?

Use A Mattress Protector – Placing a mattress protector over your mattress can be a quick way to guard against mould and dirt. 

Support Your Mattress – Your mattress could sag if your mattress does not have the proper foundation beneath it, adding bed slats will help stop this. These will add structure so it’s more sturdy and supportive.

Don’t Jump On Your Bed – Jumping on your bed can damage the foam resulting in it breaking down more quickly and coils can also weaken due to the force.

Don’t Sleep With Your Pets – Bugs and dirt brought by your pet can get into the mattress, causing odours and eventually reducing its lifespan. 

Rotate And Flip Your Mattress Regularly – For standard spring mattresses, you should be flipping or rotating your mattress a few times a year as this can prevent your body from creating a deep impression in one spot.”

Want to upgrade your mattress and enhance the quality of your sleep? Check out our range of high-quality, superior comfort mattresses.


In order to determine the most common complaints about mattresses, Beds Divans analysed keyword data from Reddit forums relating to mattresses. Our analysis focused on keywords relating to mattress complaints, such as “mattress too firm“, “poor mattress ventilation” and various other related complaints.  Overall, approximately 1,564 posts were analysed during this study. 



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